Alienware adding new gaming peripherals to their product line
I’ve always been a fan of Alienware, and their very powerful (and shiny) computers. I’ve loved the fact that you can customize their computers nicely to get what you want inside of them and to add a bit of your own personality via the case design and lighting. So when I got an email regarding a new line of gaming peripherals that they are releasing I was intrigued.
In June, Alienware had released one of the first of these with their OptX AW2210 Monitor ($299). A 21.5″ full HD monitor that has some great specs to it including two HDMI ports, adjustable stand, four USB 2.0 ports for connecting various peripherals, and low input lag. Sounds like a pretty good monitor if you do a lot of gaming, and I know I would love those extra USB ports in the monitor for connecting some external hard drives and my headset. You can never have enough USB ports in my opinion!
Alienware has also released the TactX Headset which has one real interesting feature to me: a retractable microphone. This would be nice to have for when I just want to have headphones on to listen to music or to work on a project and have no need of a microphone. The TacX Headset also is able to break down into three different parts for storage or transport. They also look pretty comfortable and are supposed to be lightweight, which is perfect for a long gaming session.
New to the gaming line are the TactX Mouse and the TactX Keyboard. Both are available for $99 and look to be great for gamers. The mouse will have nine different customizable buttons as well as five different user profiles. And if you like your computers to have their own lighting scheme as I do, you will be able to customize the colors with Alienware’s AlienFX lighting. The TactX Keyboard can also be jazzed up with the AlienFX lighting in two different zones on the keyboard, leaving you some interesting color combination possibilities. On the more technical side, the TactX Keyboard gives you access to unlimited profiles and six programmable macro keys. The gaming mode also disables the Windows key, so accidentally hitting that key won’t mess up your game!
Alienware also sent me this cool video of a retail concept that they built at a Micro Center in New Jersey. It looks pretty rad, and it will give people the chance to test out their products. I may have to make a trip to check this out 
at some point. I was also sent this mysterious image that hints at a new product line. I can kind of make out a computer tower and laptop, but not sure what’s on the right… so if you have any guesses leave a comment! Hopefully we will hear more about this new line soon!
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People … do not buy from Alienware. We bought one 18 months ago. My son was so excited, he saved up the money himself for this computer. However, it had to be returned twice for repairs. On the 2nd time they did something wrong with the motherboard and and it still didn’t work, so we sent it back to them a THIRD time. After that repair, when they shipped it back to us via Fedex, the computer was LOST by Fedex! Fedex admitted their error and told me to have Alienware generate the claim with them. Alienware somehow thought I was pulling a scam on them and treated me like a thief! They have avoided my calls for 3 months — all this time our computer has been missing. Finally, someone, 4 months later began to work with me only because I threatened to hire a lawyer. Lo and behold, now they are replacing our laptop but it’s not as good as the one that was lost — they say that it’s the same or better, but it’s not. Even the case isn’t as cool as the original case was. Plus, they won’t give us a warranty on the replacement product. Alienware’s customer service is horrible and I will never buy from them again. Who cares if it’s a cool computer? If they treat customers like they stole a computer, even though Fedex was admitting freely that they truly lost the computer, well, that’s a horrible company if you ask me. Don’t buy from them. I even told the guy at Miami headquarters that I was going to be a vocal customer if they didn’t satisfy us, and he didn’t care. So I’m blogging everywhere I can …… Beware, from Houston Texas
Wow Cathy, sorry to hear about your bad experience, and admire you going out and blogging everywhere. Consumers are so ripped off nowadays, I was thinking of starting a website where we could all go and complain, so those companies not providing good service could receive the attention by 100’s of thousands!
I just found your post the day after ordering my Alienware computer, albeit your angst over them would not have altered my purchasing decision. These things happen with ALL computers and computer companies from time to time. I think a more compelling case against a company could be exemplified by an experince I had with Velocity Micro:
I ordered 4 computers from them, one of them their deluxe Raptor model which was over $7,000 the way I had it configured. The other 3 were lower end models that at the time could be found at Best Buy (although they were a tad beefier).
The Raptor came in as ordered. Out of the other 3, one was not even the configuration ordered, another was damaged, another was dead on arrival. I had a team of computer geeks at my offices working on our network and such, but this team was flown out from Texas and was costing me a pretty penny per day. I placed the order and paid for a confirmed delivery time, so as to coincide with my teams arrival. Since the computers were all defective, I was paying for these guys to hang around while Velocity Micro got their act together. They told me they woudl over-night replacement computers. They did not. I cancelled the order on the other 3, and bought those 3 at a local Best Buy. Their failures cost me about $5,000.
The Raptor was my personal computer. It was as specificed and worked well; initially. Over the course of 3 years, every part in the machine has been replaced 3 times, I have lost everything on the computer, which caused great expense and time each time. Even though it has on-site warranty for 3 years, I have had to send it back to VM 3 times, at a one-way shipping cost to me of $75 each time.
In addition to their on-site support, I have hired my own people to come in and work on it…and regardless what anyone does, each time it goes into sleep mode, or each time I turn it off, I fear it may never come alive again (which is what has happened in all other instances). Motherboard, Memory, hard drives, power supplies, video card, DVD…all these parts have been replaced as I said, 3 different times.
Admittedly, their customer support is excellent, but this does not really help ameliorate the unhappiness that results from having to rely on their Customer Support so often. Its like being a mechanic Maserati…you may be an excellent mechanic, but you are still forever working on a piece of sh*t automobile!
Although my Raptor is once again up and running, I am getting rid of it because I don’t want to have to entertain the dread of ‘when will the hammer fall upon me again’. Four machines bought, all 4 were failures. I think this says more about a company than 1 unfortunate isolated incident.
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