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  • 30Apr

    Sony details their ‘Welcome Back’ program, most PSN services back up within a week

    A press conference in Tokyo this morning allowed Sony to announced that they will soon begin a phased restoration of PlayStation Network services. (They still have no proof that card numbers were taken, but apparently 100 percent of credit card security codes weren’t taken, at least. So I guess that’s something comforting.)

    A press release detailed that Sony has engaged with multiple security firms in order to beef up their server protection. They’ll be monitoring their software a little more closely, adding enhanced encrypting, be able to better detect odd activity patterns and also be adding additional firewalls. In addition, this intrusion caused the company to expedite the move of servers to a new location, and while that’s not complete yet, it is one of the later “phases” of recovery.

    The very first phase is one that most of us will be interested in. It includes:

    • Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
      -This includes titles requiring online verification and downloaded games
    • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
    • Access to account management and password reset
    • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
    • PlayStation®Home
    • Friends List
    • Chat Functionality

    Your PS3 will get a forced system update (of course) that will require you to change your PSN account password before logging in. That password can only be changed on the original console on which the account was created…or through a series of validated emails. Almost makes me sad that I don’t have my original console anymore.

    Oh, and the PlayStation Store will be up…well, within the month. Probably want to make sure that it’s really, really safe before we dare put in our account numbers again. Maybe.

    Sony is still seeking to prosecute those responsible for the intrusion, though I personally still believe that it was their responsibility to prevent it in the first place.

    “This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

    Sony will be offering a “Welcome Back” program to thank us for our patience. First, they’ll be offering complimentary services to help users enroll in identity theft protection services. We’ll get more details on that eventually.

    Each territory will also get some sort of “entertainment content” for free download (well, it’s not really free — you’ve paid for it with your personal information). All PSN members will get 30 free days of PlayStation Plus, and current PS+ members get 30 days of free service. Qriocity subscribers get 30 free days of service.

    Is this enough to win back your trust?

4 comments
aureagle
aureagle

Sony says that 10 million credit card accounts may have been exposed... This is so discouraging. This also means that our credit cards thus personal info is on the line too! This can change the way the whole world thinks about internet shopping. <a href='http://eseaf.com'>Eagle</a>http://eseaf.com/

killercool
killercool

Mostly because I'm still changing passwords (I try to have a persistent online identity).

killercool
killercool

While this does make me slightly like them better, it will be a while before I forget that it took a week for them to say that they were hacked.

VesVespaa
VesVespaa

That's actually quite awesome. Never seen a company handle hacks, downtime, or service issues so exemplary. Yay Sony!

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